Question 1

What is plywood?

Accepted Answer

Plywood is a type of sheet stock material made from wood veneers, pressured and glued using either interior glue or exterior glue. You can read all about plywood manufacturing in the blog post below:What is Plywood, and How Is It Made? - Ply Online

Question 2

Is your plywood eco-friendly?

Accepted Answer

Short answer, yes. Most manufactured plywood has a level of formaldehyde emissions due to the glue used in bonding, however we are proud to say that our plywood (birch and poplar) are sourced from European manufacturers, so they are in line with The European Standard EN 13986 for E1 classification (source).Our plywood's formaldehyde emission level can therefore be no greater than 0.124 mg/m3. This is a safe eco-friendly threshold to ensure use for applications such as pet kennels, nesting boxes and children's play equipment. If you need information about our other products and their emissions, you can reach out to us via our contact form.

Question 3

What products does Ply Online offer?

Accepted Answer

We offer a range of plywood for structural and decorative applications, with different types of wood for each application. Most of our plywood is manufactured from Baltic Birch and Italian Poplar, but we also have Eucalyptus, Ceiba, Erima and Bamboo plywood.Ply Online has an exclusive range of architectural wall panels, cladding and garden screens that you can find on our website alongside our plywood products.

Question 4

What distinguishes the quality of your plywood?

Accepted Answer

Our plywood is made from premium-grade timber, ensuring durability and strength. We adhere to strict quality control International Standard for consistent performance.Technically, plywood quality defined by: face veneers grade/quality, core plies quality, thickness and grain direction, glue quality.

Question 5

How can I determine the type of plywood for my project?

Accepted Answer

Please refer to our Products by Application pages or contact our customer service for tailored advice.

Question 6

What are the standard dimensions of your plywood sheets?

Accepted Answer

Our standard plywood sheets are 2440x1220mm.We also stock following sizes:2400x1200mm, 2500x1250mm,1200x1800mm,1525x1525mm, and oversize sheets of 1525x3050mm.*All sizes are available in various thicknesses from 0.9mm to 40mm.

Question 7

Is your plywood suitable for the outdoor application?

Accepted Answer

Yes, we offer plywood made with glue for the outdoor application, given all edges and screw holes are sealed during installation.

Question 8

What grades of plywood do you supply?

Accepted Answer

We supply various appearance grades, including AB, B, BB, C, CP and each suited for different applications and finishes.

Question 9

Do you sell other timber products besides plywood?

Accepted Answer

Yes, we offer a range of timber products: OSB3 boards, Bamboo Cladding, and Birch Cladding, Bamboo Garden Screens, Adjusto Table Frames.

Question 10

What type of hardwood and softwood plywood do you offer?

Accepted Answer

Hardwood plywood we stock: Birch Plywood, Maple Plywood, Eucalyptus Plywood. Hardwood species are stronger, more tolerant to moisture and insect attacks and even can be immersed in water, more durable due to higher content of the natural formaldehyde and flavonoids and suitable for heavy-duty applications.Softwood plywood we stock: Poplar Plywood, Erima Plywood. These species are more porous, lighter in weight and have lower density. Poplar and Erima Plywood often used for general construction, therefore have high bending strength that excels steel strength.Density and hardness by Brinell scale is also defining classifications between softwoods and hardwoods.Softwood Density:·      Italian Poplar: 400-450 kg/m³·      Erima: 470-520 kg/m³ Hardwood Density:·      Maple (Acer spp.): 600-750 kg/m³·      Birch (Betula Pendula): 700-750 kg/m³·      Bamboo:700 kg/m³

Question 11

How to store plywood to keep it straight?

Accepted Answer

For keeping your plywood straight store sheets horizontally on the flat surface in a dry, cool place away from direct sunlight and moisture.

Question 12

Do you offer marine plywood suitable for boat construction?

Accepted Answer

Yes, we supply high-quality Marine Plywood tolerant to high humidity, moisture and harsh conditions.

Question 13

What is Marine Plywood?

Accepted Answer

Marine Plywood is produced under the British Standard 1088. It must have hard-wearing faces and core plies with no knot holes. Marine Plywood has structural strength form F14 to F17. It is designed for use in humid and marine conditions.

Question 14

What types of timber cladding panels do you offer?

Accepted Answer

We offer a diverse range of Interior timber Bamboo and Birch cladding panels to suit various aesthetic preferences and project requirements. Our selection includes options such as traditional wood planks, tongue and groove panels, and more.

Question 15

Where are your products manufactured?

Accepted Answer

Europe, Indonesia, China.

Question 16

Can plywood be recycled?

Accepted Answer

Yes, it can. There are a lot of solutions how to repurpose plywood scraps. Raw plywood is also considered as biodegradable material.

Question 17

How to track my order?

Accepted Answer

After you place an order you will receive an email with shipping confirmation (check your spam folder) and a tracking link. You can track your order by using this link.Please make sure your email address is correct for smooth tracking.

Question 18

How long will it take to receive my order?

Accepted Answer

Melbourne and regional Victoria deliveries 2-3 business days.Interstate deliveries 3-10 business days, depending on your location.Express deliveries 2-3 business days.However, delivery time may be affected by road conditions courier workload and delivery location (eg. if it is a remote area). You can always check the status of your delivery via the tracking number written in your order shipping confirmation email.

Question 19

Do you offer discounts both online and in-store?

Accepted Answer

Yes, we do. Whether you prefer the convenience of shopping online or enjoy browsing our products in person, you can take advantage of our Special Offers and Discounts to save on your plywood and timber cladding panel purchases. Be sure to check our website for availability and follow us on social media or/and subscribe for updates on upcoming sales and promotions.

Question 20

Can I request samples before making a large order?

Accepted Answer

Yes, samples are available upon request. Depending on the nature of the samples they can be offered for free (if collected from our store) or at a certain charge which will be credited to your account after you place an order with us. Contact our Sales Team to get samples.

Question 21

Can I order plywood sheets of a custom size?

Accepted Answer

Yes, we offer factory-made custom sizes for specific applications for Wholesale Orders only:● 1220 / 1250 mm x 2440 / 2500 / 2745 / 2750 / 3000 / 3050 / 3340 / 3660 mm● 1500 / 1525 mm x 2440 / 2500 / 2745 / 2750 / 3000 / 3050 / 3340 / 3660 mm● 1830 / 1850 mm x 3050 / 3340 / 3660 / 3850 mm● 2150 mm x 3050 / 3340 / 3850 / 4000 mm● 2290 mm x 4000 mm● 2440 / 2500 mm x 1220 / 1250 mmThicknesses4, 6.5, 9, 12, 15, 18, 21, 24, 27, 30, 35, 40, 45, 50 mm*More sizes available on demand.

Question 22

What is your contacts for order-related inquiries?

Accepted Answer

You can reach our customer service via phone 03 8904 8588 , email sales@plyonline.com.au, physical visit to 13/80 Mills RD, Braeside VIC 3195, filling an enquiry form or live chat on our website during our business hours.

Question 23

Can I collect my order instead of opting for delivery?

Accepted Answer

Yes, the collection is available from our Braeside warehouse. Please select 'Pick Up' during checkout or just rock into our business address between 9am and 4pm Monday to Thursday or 9am to 3pm on Fridays, have a cuppa and explore our showroom display. You may also pay on the spot after making a decision.

Question 24

What is the process for placing an order on your website?

Accepted Answer

Add your items to the cart, proceed to checkout, enter your details, and complete payment.

Question 25

Do you provide delivery services across Australia?

Accepted Answer

Yes, we offer nationwide delivery to all major cities and regional areas such as Melbourne, Sydney, Newcastle, Canberra, Brisbane, Perth, Adelaide, Darwin, Hobart etc.You can also check a list of the nearest depot locations in your area.

Question 26

What are the delivery charges?

Accepted Answer

Delivery charges may vary depending on the delivery location, ease of access, forklift availability, type of the delivery address (residential or commercial), weight, volume and size of the parcel or pallet. Use our online calculator prior to checkout or contact customer service for an accurate quote.

Question 27

Do you offer international shipping?

Accepted Answer

Yes, we do. If you're located overseas (for example, to New Zealand) or require delivery to an international destination, we can arrange for the shipment of our high-quality plywood or other products to your desired location. Please contact our customer service team for more information and shipping rates.

Question 28

Do you offer discounts for bulk purchases?

Accepted Answer

Yes, we provide discounts for trade customers and bulk orders. Contact our Sales Team for more information.

Question 29

What industries do you serve?

Accepted Answer

Construction, Concrete Formwork, Light and Heavy Commercial Vehicle Manufacturers and Repairers, Cabinetmakers, Furniture making, Reconstruction Industry, Exhibition Centres, Building Industry, Architectural Design, Engineering, Laser-cutting, CNC, Campervan Builders, Tiny Home Builders, Mining Industry, Heavy Rail Transport, Cheerleading industry, Grandstands (Formula 1), Stages, Education, Government organisations, Landscaping, Flying and Tool Case Makers, Acoustic Engineers, Toymaking, Houses for Pets, Interior Design and Decoration Industry, Curtains and Blinds Industry, Sheds, Hobby and DIY industry.

Question 30

Do you offer cutting services?

Accepted Answer

Yes, we do. Please email us the name of the product and thickness, provide your cutting list and a drawing in PDF format with all necessary measurements, and we will reply you back an estimate.

Question 31

Can you cut plywood into specific shapes upon request?

Accepted Answer

Yes, our custom CNC cutting service can accommodate specific shapes and sizes. Provide details when ordering.

Question 32

Do you offer veneering?

Accepted Answer

We can offer a selection of veneers that can be overlaid on any raw (uncoated) plywood from our range. If you’d like to see the available veneer options, please visit our Braeside branch at 13/80 Mills Rd, Braeside 3195.

Question 33

Do you offer fire coating?  ‌

Accepted Answer

Yes, we can do fire coating on any raw plywood from our range.

Question 34

Do you offer coatings?

Accepted Answer

Yes. We offer transparent, coloured and Fire Shield coating on any raw plywood from our range.Contact our Sales Team for more information.

Question 35

What is your return/exchange/refund policy?

Accepted Answer

We try to make your purchase experience easy and pleasant. We did our best to create a careful product description for all products. However, if the product simply does not meet your expectations, we will find a way to satisfy your needs.For information on our policies for damaged goods, refunds & returns, please refer to the following pages:Terms & ConditionsRefund Policy Terms of Service

Question 36

Are your plywood products come with any warranties?

Accepted Answer

Yes, our plywood comes with a manufacturer's warranty. Specific terms are detailed on our website.

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